This is an open letter from Jeff Garfield of Bedrooms & More in Seattle about internet discussions regarding problems with some latex mattresses.
My name is Jeff Garfield. My wife Wanda & I own Bedrooms & More, a mattress & bedrooms destination store in Seattle, Washington.
We’ve operated our business in the same location since 1972. We’ve been privileged to serve tens of thousands of customers in the Puget Sound region. We carry the Pacific Northwest’s largest selection of natural, eco-friendly latex foam mattresses. We love latex and think it’s a great choice for most people
It’s difficult to read that customers anywhere have been unhappy with any latex mattress when we believe in them so strongly. While the negative online reviews are NOT from our customers and are NOT about the mattress models we carry, I still feel compelled to respond.
I’m aware that people who love a product rarely write reviews; it’s usually someone who has problems with a product or receives bad service who is most likely to complain. However, we get more referrals to our store by latex mattress owners than any other product we’ve carried in 45 years. This shows us that people really love sleeping on latex.[cta-title]Curious about latex?[/cta-title][cta-desc]Latex foam rubber is a remarkably consistent & durable mattress material. Explore our selection of the best botanical latex on earth: a product called Botanicore™, which is 100% straight from the rubber tree.
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What we know about Englander Sleep Products
Englander has been in business for over 100 years. Like many national companies, Englander licenses use of its name to different manufacturing plants throughout the country. Since the mid-80s when we first began dealing with “Englander,” our local manufacturing plant has been Tualatin Sleep Products in Tualatin, Oregon. The national “Englander” organization has been very weak, with each franchised plant pretty much building whatever mattress styles they wanted, with little consistency nationwide. Our Tualatin Sleep Products plant builds more than 800 different mattress styles with many dozens of those being latex or part latex. The Tualatin-made mattresses we sell at Bedrooms & More are NOT available through any other plant or dealers. How other plants work with dealers or customers is not standardized throughout the country.
At our store, we’ve carried mattresses by Englander, Sealy, Stearns & Foster, Serta, Simmons, Kingsdown, Restonic, King Koil, Springcraft, Springwall, Natura, OMI, Tempurpedic, Select Comfort, Boyd, and Somma. I have yet to find a perfect product. There are pluses and minuses to all. Some of these brands we found to be unacceptable for various reasons and we took them off our sales floor.
Englander, of all the brands mentioned, we’ve found to be the most recommended by our customers. We’ve found the manufacturing company (Tualatin Sleep Products) to be most responsive to warranty and comfort concerns.
However, a quick Google search reveals that not all customers have such good experiences with either their plants and/or dealer.
Are Englander products perfect?
No, of course not. As I said, we’ve yet to find a perfect product.
How do Englander mattresses compare to other brands we sell? Our experience puts them right at the top of the list for satisfaction and responsiveness. Yep, we’re saying it: we are fans of Englander, and we feel good about selling their mattresses to our customers in Seattle and around the country.[cta-title]We love latex & we’d like to show you why[/cta-title][cta-desc]When you visit our Seattle store, you can try out our latex mattresses in person, & we can show you samples of latex made through different processes. Get a head start today by exploring our selection.