Returns & Exchanges
ORDER CANCELLATION POLICY
Orders may be cancelled by the customer up until the point at which the order ships from our Distribution Center or from our vendor. To cancel your unshipped order, email us at firstname.lastname@example.org and write Cancel Order in the subject line, along with your Order Number. We’ll reply to confirm we have cancelled your order or that we are checking on the shipment status with our vendor. Payments for cancelled orders will be refunded to the card used for purchase.
After an order has shipped, it’s too late to cancel. Please refer to our Return & Exchange Policy.
RETURN & EXCHANGE POLICY FOR ONLINE BEDDING PURCHASES
After an order has shipped, it may still be eligible for a Return or Exchange, based on item type.
NOTE: We accept returns and exchanges of unopened bedding received back at our location within 30 days from the delivery date. For safety and hygiene reasons, we’re unable to accept returns and exchanges of merchandise that has been opened.
We stand behind our products and believe you will be pleased with your purchase. In the rare event you wish to return or exchange an item, please email us at email@example.com. You can expect an email response from us within 2 business days.
Items returned or exchanged must be in original, sellable condition. If there is any balance owed to you in an exchange, we’ll return funds to the original credit card used as payment through our encrypted system. If there is a balance due to Bedrooms & More in an exchange, we will email you to approve payment.
NOTE: Original shipping costs and return shipping costs are non-refundable. In the event of an exchange, customer pays for new shipping costs.
HOW TO SHIP AN ITEM BACK TO US FOR RETURN/EXCHANGE
- Make a copy of your invoice. You'll return the original to us in your package.
- Select a shipping method (i.e. UPS, USPS, FedEx).
- Wrap items well and seal boxes securely, according to your shipper’s instructions.
- Consider purchasing shipping insurance through your carrier, as we are not liable for packages damaged, lost, or stolen in transit.
- Ship your items back to us at the address below.
- Wait for our email confirmation that we’ve received your items in good shape and are processing your return/exchange.
Please ship items back to:
Bedrooms & More Distribution Center
1310 N. 131st St.
Seattle, WA 98133
Returns, Exchanges, & Cancellations for In-Store Purchases
Please call the store at 1-877-297-8844 to ask whether an order you placed can be cancelled.
We offer a 90-day Comfort Exchange program on mattress purchases starting the day you receive your mattress. Read more about this program here.
All sales are final on bedding and apparel that have been opened. Unopened bedding and unworn apparel can be returned or exchanged up to 30 days after purchase.