90 Day Comfort Exchange Policy

Bedrooms & More

Our Comfort Guarantee

We have spent decades pairing customers with the best mattresses possible. Selecting the perfect bed for you can be a journey; thank you for choosing Bedrooms & More as your destination.

Over the last 50 plus years we’ve learned that successful mattress selection is an inexact science. Let us help guide you through the process. It’s important you know these facts before you make your next big decision…

MATTRESSES

Important things to know

1

Extreme changes in surface feel from your current mattress, can lead to a difficult adjustment period and an uncomfortable first few weeks on your new mattress. We recommend that you focus on the surface feel of your current mattress while selecting a new mattress with a similar comfort. This will give you a greater likelihood of success in transitioning.

2

Avoid the temptation to associate “hard” with supportive. Oftentimes, the bed you’re replacing has developed a sag and when testing new mattresses, it can be tempting to seek the support you’ve been lacking. When simply a new, flat mattress will likely solve your comfort issues and hard is not necessarily the best choice for your long term needs.

3

Listen to your body. Spend time on the new mattress before you purchase. We suggest once you narrow down your selection, that you do a minimum 15 minute test-rest on each before you decide which one you’ll purchase. If you have a sleep partner, make sure they join you for this process!

4

Give your body time to adjust. It takes a full month of sleeping on a new mattress to know whether or not it’s a good fit. New mattresses are firmer than the beds on display. The fabric will stretch and materials will relax during the first few weeks after delivery. Your body will adapt to this new surface; to create a new baseline, research has proven you need 30 consecutive sleeps on a new bed.

5

Bedrooms & More is committed to your comfort. Therefore we offer a 90 DAY exchange period with no exchange fee after 30 days. In order to be eligible for a comfort exchange you MUST DO THE FOLLOWING:

  • Law label is still fully intact
  • Use a protective mattress cover/pad
  • Slept a minimum of 30 consecutive days on your new mattress
6

Even if you’re not 100% comfortable, you may not need an exchange. Many of our mattresses can be made both firmer and/or softer without having to be switched out entirely to a different mattress. Please consult with one of our sleep specialists, or give us a call to discuss concerns you may have. 

90 Day Comfort Exchange

You have a 90 day comfort exchange on your new mattress from the day you receive it. This comfort exchange does NOT apply to clearance “as-is” floor models, or any made to order custom mattresses.

We ask you to give the new mattress a minimum of 30 days before considering an exchange.

If after at least 30 days you still feel an exchange is needed, you will receive full credit in the amount paid for your mattress, provided that there are; no stains on, or damage to the mattress, and the Law Label is still intact.

Note: Our delivery team have been instructed to not accept mattresses or foundations for exchange that are stained or have the Law Label removed.

You may opt to bring the mattress/set back to our Distribution Center for an exchange, or for a delivery charge we will deliver and exchange your mattress/set for you. If you are returning the mattress/set yourself for exchange, please request a plastic mattress bag (available for customers at no charge) to prevent any damage during transport.

If your mattress/set exchange is of lesser value than your original purchase, the difference will be returned to you in the form of store credit on a Bedrooms & More Gift Card. This gift card does not expire, and can be used at any time to purchase merchandise in our Flagship Store, our Clearance Outlet or here online.

Note: Our brand partner Vispring offers a Comfort Promise/Exchange Program in which the customer pays a $500 fee to change tensions and/or upgrade mattress models. Please note customer is responsible for the $500 fee plus the difference in price between models. View Vispring terms and conditions. 

Warranty Questions

Warranty questions can be answered by your sleep specialist during your visit to the store, or directly from the manufacturer of your mattress.

Please read all manufacturer’s warranty information to make sure that you have a good understanding of what the manufacturer considers a warranty issue. Note: all manufacturers require queen and king size mattresses to have a frame with center support. This may be a solid deck or slat systems where the slats are close together, and the bed frame has center support with all legs properly touching the floor. If a solid deck is used (or the mattress is used on the floor) air circulation must be provided as temperature differential and/or moisture can cause mold damage.

Bedrooms & More will not be responsible if mold develops on your mattress (any mold is not covered under warranty). We have fiber pads for proper air circulation available for purchase, pease ask your sleep specialist.

Also keep in mind your new mattress should not be used with existing foundations/box springs, as this may void the warranty of your new mattress. Your sales person will help guide you in identifying what your new mattress needs to assure it has proper support. They will help assess whether your platform bed slat system is sufficient or if you’ll need a platform box (aka. a box spring) underneath your new mattress.

Download the Bedrooms & More Comfort Pledge